Threado’s dashboard works its way from analytics and actionable insights all the way to personalized messaging and automation. Let’s take a tour of how you can navigate through the dashboard.
Activity: Get a bird's-eye view of your community
Summary: As soon as you get to the dashboard, you’ll be greeted by a quick summary of your community across multiple platforms. You can see metrics like members who joined, messages that were posted, reactions that were received, and more. Take a look at the most active members, contributors, new members, and directly engage with them.
Engagement Analytics: Next, navigate to Engagement analytics right below the Summary tab where you can see a graphical representation of engagement in your community over time. You can toggle between different platforms, filter by channels, and view engagement analytics accordingly.
Retention Analytics: This gives you a graphical and tabular representation of member retention across the span of the last 6 weeks. See how many new members interacted since they joined, what percentage of them were retained, and how did their interaction develop/recede over time.
Members: create custom member cohorts and personalize your reach-outs
Get a detailed view of all the members in your community and their engagement across all platforms. You can filter out members based on their engagement behaviour, create custom member cohorts, configure engagement levels, and most important, send personalized messages to these custom-defined member groups.
Support: never miss an unanswered question
Perhaps one of the most difficult things to stay on top of is unanswered questions in the community, especially if it’s a larger one. Keeping track of all questions and discussion threads can be stressful and increasingly demanding. The Support dashboard gives you all the posts, in one place, which you can filter by keyword or questions without a reply, so you can monitor and directly reply from the dashboard.
Automations: automate critical workflows in minutes
Create custom workflows with conditional triggers for member onboarding, activation, re-engagement, conducting surveys, and a lot more. Choose to send DMs, define time delays, tag members, and even collect survey responses with our powerful visual workflow builder.
Notifications: for you to keep track of every update
Navigate down to the navigation section to see what recent changes or updates have been made in the community. This is also a great way to keep track of whatever you’ve done in the community since the time you set it up on Threado.
Settings: customize your community settings
Update settings pertaining to company, community, and team. You can choose to remove or add integrations, create a new community integration, toggle between different communities and make changes to your community team.
Menu Options: log in, and log out, easily!
It pretty much only shows your profile and gives you the option to log out of Threado.
