On the Members section of the dashboard, you can view all the members and their activity across all integrated community platforms. A scroll across gives you all the details of each member in your community -

  • Name: Displays the name of the member. Make a note that mail ids are not visible for Discord and Twitter members. Discord member mail ids can be viewed only if the emails have been verified by the members themselves.

  • Profile: the integrated community platforms the member is a part of.

  • Level: the level of engagement in the community.

  • Total Score: the count of tokens that a user has accumulated through various activities in the community.

  • Help Score: a member’s accumulated tokens that are calculated based on their replies to messages in the community.

  • Engage Score: a member’s accumulated tokens that are calculated based on every new message that they post in the community.

  • Encourage Score: a member’s accumulated tokens that are calculated based on their reactions to messages in the community.

  • Actions:

    • Send Message: select how would you like the message to be sent i.e. on which platform, type in your message, and send it.

    • Send Tokens: to personally give tokens to a member for any action they might have taken or performed and notify them.

    • Delete Member: if you want to remove the member from the community

  • Tags: displays the tags that have been assigned to those members.

  • Activity: depending on the platforms integrated, you will see columns that display the count of engagement activities performed by the member (e.g. Messages, Reactions, etc)

⚠️ Important: You can click on the Configure Levels button on the top right to define custom levels for your community members. Both Levels and Scores are calculated using a token system. We created a doc dedicated entirely to understanding how Threado’s token system works. Read it here.

📌 Note: You can use this data to understand how various members of your community are engaging in it. Sort these members using all these categories to further keep note of the people who are engaging more in what way. For instance - to see which members have been most helpful in the community, sort the member list by Help Score which can help you see members who’ve been the most helpful to others in the community.

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