Training is the first step to getting your AI bot up and running for your community. You need to feed all essential information to the bot that encapsulates your product or offering from end-to-end such as to not miss out on customer support, no matter how intricate or specific the question is.

Communities are home to vibrant conversations that include detailed walkthroughs of products, discussions, and suggestions that will help solve out-of-the-box questions. The bot will essentially go through every conversation in the community and train itself on it. So, when someone asks a question that might not be a part of your help center or docs, it can still answer based on what it knows from the discussions from community channels.

📌 Note: You can train the bot on Slack and Discord communities only.

For this, you'll have to connect your Slack community with Threado. Don't worry, it's as simple as it gets.

Navigate to the Bot dashboard and go to the Train tab.

Click on Connect next to the Slack option.

You will be redirected to Slack settings, where you will have to grant access to your Slack community. Select the community from the drop-down and click "Allow".

Once you allow access, you will be redirected back to Threado and now you will be able to select which channels the bot should have access to for training.

Simply add or remove channels from the drop-down.

📌 Note: It's recommended that you select support-related channels where people ask questions or discuss whatever it is that you're offering - a product, courses, networking, etc.

You can track the progress of the training and upon completion, you will see "Trained" accompanied by a green check mark. This implies the bot is now good to go!

📌 Important: Please note that the training can take time depending on the size of the community and the channels selected. Once the training is complete, you will be notified via email.

For this, first, you will have to connect your Discord bot with Threado.

On the Train tab, click on Connect next to the Discord option.

You will be redirected to Discord authorization page, where you will have to grant access to your Discord community. Select the Discord server from the drop-down and click "Continue". Then Authorize access to Threado on the next page.

You can now add and remove channels from the drop-down for the bot to be trained on.

📌 Note: It's recommended that you select support-related channels where people ask questions or discuss whatever it is that you're offering - a product, courses, networking, etc.

📌 Important: Please note that the training can take time depending on the size of the community and the channels selected. Once the training is complete, you will be notified via email.