AI Agents for customer-facing teams
Provide instant, automated support to customers and internal teams by AI Agents trained on internal knowledge. Setup in minutes on Slack, MS Teams, or as a Chrome app.
Threado AI provides an AI-generated response to the query along with relevant
data source links. Customers and agents can converse with the AI to improve the
response further. This can be done on the chat widget, on your Slack workspace and as a Chrome extension that will do the same inside any ticketing platform with additional functionality to summarize, edit/insert responses, etc.
Everything you need to know about Threado AI
Give better structure, organization, and discoverability to your data - You can train Threado AI on -
Past customer resolutions: integrate and train the bot on ticketing platforms - Zendesk, Freshdesk or Intercom.
Documentation and SOPs: public URLs, PDFs, integrates with Confluence,
Notion, Zendesk/Freshdesk knowledge bases, Google Drive and canned responses.Internal discussions: train on relevant Slack/Teams/Discord conversations.
CRM Data: train on customer information and details from Salesforce or HubSpot.
How Threado AI works:
Train - Use any of the above methods to train the bot extensively.
Test - After you've trained the bot, test it out to make sure the answers are accurate and complete.
Customize - Add your brand colors, and icons, and update default messages for the bot to to make it more appropriate for your brand.
Install - Embed the bot within your product as a chatbot, on your website, or install it on Slack or Discord channels where the bot can auto-respond to queries.
AI powered customer support
Use custom and secure trained AI agents across the entire ticket cycle from deflection to resolution providing instant support like never before.
Automate 80% of your customer queries
Upgrade to advanced AI agents that provide 24/7 contextual and personalized chat support, resolving more queries and significantly enhancing customer satisfaction. Get started in minutes with our no-code platform.
Resolve 5x more tickets with speed and convenience
Integrate tools like Zendesk, Freshdesk, Intercom, and HubSpot and bring all customer conversations, ticket resolutions, and help centres into a single source of truth. Threado AI is available on Slack, MS Teams, and as a web app. Get instant answers where it’s convenient for you.
Reduce time to onboard new support agents
Empower your support agents to leverage Threado AI as a learning tool. Simply ask questions and get answers, eliminating the need for extensive and time-consuming training tutorials and allowing agents to learn at their own pace.
Enhance customer experience with personalization
You can customize the bot to match your brand tone and voice, ensuring that the responses are not only accurate but also feel human. Shorten, expand, rephrase, rewrite, or add any custom instructions for the answers to be how you want them to be.
Identify gaps and bulletproof your knowledge base
AI is only as smart as the knowledge base. Leverage unanswered queries to understand what’s missing and upgrade it. A bulletproof knowledge base will ensure that no answered query is incomplete or inaccurate.