After you've trained your bot, you can customize the responses and the web widget to make it most suitable for your community and brand.
Customizing responses for Slack and Discord
You can customize the response that goes from the bot under 3 scenarios -
Unanswerable - What the bot should respond with in case it doesn't know the answer to the question.
Downvote message - What the bot should respond with if a message was downvoted or the user wasn't satisfied with the response.
Upvote message - What the bot should respond with if a message was upvoted or the user was satisfied with the answer.
📌 Note: You cannot change the name for the bot on Threado and Discord i.e. it will appear as Threado AI. However, you can change the name of the web widget.
The preview on the right side will help you visualize what the bot and the responses would look like.
Customizing the widget for your website
The widget is completely customizable so you can design and position it according to what suits your style and brand guidelines.
Give the bot a name.
Define the brand color for the theme.
Select an existing widget avatar or upload a custom image.
Write a welcome message that a user interacting with the bot would be greeted with.
What the bot should respond with in case it doesn't know the answer to the question?
What the bot should respond with if a message was downvoted or the user wasn't satisfied with the response.
What the bot should respond with if a message was upvoted or the user was satisfied with the answer.
[Optional] You can choose to show a CTA on the widget which can be a link to join the community or a link to a resource.
Select the position for the widget that best suits you.
You can preview all this on the right side of the screen to build out your widget in real time.