This guide demonstrates the process of training the Threado AI bot using Freshdesk articles and tickets. This training allows the bot to easily locate answers from previously closed tickets, facilitating quicker responses to customer queries.

Step 1: Navigate to the train section.

Step 2: Click on Freshdesk under the support and CRM category. This action will display a list of items that Freshdesk can be trained on, including help articles.

Step 3: Click on Train. The bot will then pull in all the published support articles. The duration of this process depends on the number of articles.

Step 4: When selecting tickets for training, apply filters to specify the age of the tickets. Options range from three months to two years.

Step 5: Choose the ticket status for training, such as resolved or closed tickets.

Step 6: Select the groups for training.

Step 7: Opt to train the bot only on closed conversations handled by specific agents, such as senior agents.

Step 8: If available, train the bot on canned responses stored on Freshdesk.

Training the bot in this manner enables it to understand the context of thousands of past tickets, making it easier to locate data based on historical tickets and respond to customers instantly.

Feel free to test this feature and share your feedback.