All Collections
Automate, engage, and scale support in your online community
Tip & Tricks
Use survey responses to build member personas and conduct campaigns
Use survey responses to build member personas and conduct campaigns
Priyanshu Anand avatar
Written by Priyanshu Anand
Updated over a week ago

Hot Tip 🔥

Use survey responses to filter members and setup targeted campaigns that can drive engagement in the community.

The surveys that you setup through an automation can be accessed from the Members dashboard. Filter using Survey Results and see members who responded with what value on that survey.

For example - if you’ve conducted an NPS survey on a rating of 1-10, filter with specific value(s) to see which members responded with that. Those who’ve responded with 9 or 10 already are/have the potential to become community champions. You can nurture them accordingly.

Hot Trick 🔥

You can setup two separate automations -

  1. A survey-based one that collects responses from members.

  2. Another automation that targets members who responded to that survey with the value that you’ve set as the entry condition.

Since automation triggers only take into account new users who match the condition, setting two of them together will ensure that any member who responds to the survey gets enrolled into another automation right away.

📌 Note: This trick can be used to foster engagement based on all types of surveys - NPS, Member-interest collection, feedback, etc.

Did this answer your question?