A lot of companies structure their internal documentation on Confluence along with adding recent updates and maintaining information. These internal docs can become detailed and extensive, requiring your support teams to search through them for references.
By integrating and training your bot on Confluence docs, the team can directly ask their queries to the bot and not have to manually go through the documentation.
Step 1: Integrating your Confluence account with Threado
Navigate to the Train tab under the Bot dashboard.
Connect your Confluence account.
You will be redirected to Atlassian's permission page, where you will have to allow Threado AI access to your account.
After your Accept, you will be redirected back to Threado with a confirmation message.
Step 2: Training the bot on your Confluence docs
Add URLs of your Confluence docs to start training the bot.
📌 Note - The bot also gets trained on the child pages within the given parent URL so you don't need to train the bot separately on them.
Depending on the size or depth of the doc(s), it can take up to a few seconds or minutes to finish training. The bot will be labeled as Trained upon completion.
💡 What's next - You can now test the bot to make sure that the answers are accurate before installing or making it available to the team. You can read this article to see more about testing and these ones to learn how you can install the bot.