A lot of knowledge exists in internal docs, tickets, customer conversations, articles, and more across customer support and customer success teams. This will not only improve the bot's understanding of the product but will also lead to better query resolution by helping internal teams quickly search through queries and improve resolution time.
Training the bot on your Freshdesk articles
Navigate to the Train tab on the Bot dashboard.
Connect your Freshdesk account by entering the account domain and the API token -
📌 Note: The sub-domain is the unique part of the URL (for example - company.freshdesh.com where the sub-domain is "company") and the API key can be obtained through the following steps.
When you click on Connect, Threado will successfully integrate with your Freshdesk account.
Once your Freshdesk account has been successfully integrated, the bot will automatically train on all the child URLs.
Depending on the size or depth of the doc(s), it can take up to a few seconds or minutes to finish training. The bot will be labeled as Trained upon completion.