In addition to just getting instant and accurate responses using the Chrome extension that sits on top of web tools, you can also use custom commands to format and personalize the responses the each customer quickly using the extension.

📌 Note: If you haven't installed and setup the Chrome extension yet, here's the link to install the app, and refer to this article to see how you can set it up.

Launch the app and start a new conversation.

If you already have a response from the Threado AI then paste it in the chat window and move on to the next step otherwise generate a response by asking the customer's concern first and then copying the response to improve it further through the Custom Commands option.

After you've added the response on the chat window, select the Custom command option from the drop-down menu next to the Send button.

Let's walk through a few use cases of commands you can use to generate better responses -

Use the Custom command option to ask Threado AI to add more emojis and make the response more friendlier.

Type the command first, followed by the response that needs to be edited. Select Custom command from the drop-down and click Send.

The response that Threado AI generates now is based on the custom command to make the response friendlier.

Another great use case of the custom command feature is to translate a response in your local language or the language which the customer is comfortable in.

Thraedo AI then translates the response into the required language, while maintaining the right formatting.

You can choose to only change, rephrase, shorten, or expand specific parts of an answer instead of changing the complete response.

Other parts of the answer remain the same but only the bullet points have been shortened.

Some customers prefer personalized but formal responses, so you can ask Threado AI to make it more formal.

Now, you get the same response but it's a lot more formal than before.