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Member CRM - discover, segment and engage with members
Understanding the community CRM and member engagement data
Understanding the community CRM and member engagement data
How to read Member engagement data and what each parameter means
Priyanshu Anand avatar
Written by Priyanshu Anand
Updated this week

On the Members section of the dashboard, you can view all the members and their activity across all integrated community platforms. A scroll across gives you all the details of each member of your community -

  • Name: Displays the name of the member. Make a note that mail ids are not visible for Discord and Twitter members. Discord member mail ids can be viewed only if the emails have been verified by the members themselves.

  • Profile: the integrated community platforms the member is a part of.

  • Level: the level of engagement in the community.

  • Activity Score: a score that determines the engagement of a member in the community based on actions i.e. posting messages, replying, and reacting. Each of these actions has a custom weight which is used to calculate the final score.

  • Actions:

    • Send Message: select how would you like the message to be sent i.e. on which platform, type in your message, and send it.

    • Send Tokens: to personally give tokens to a member for any action they might have taken or performed and notify them.

    • Delete Member: if you want to remove the member from the community

  • Tags: displays the tags that have been assigned to those members.

  • Activity: depending on the platforms integrated, you will see columns that display the count of engagement activities performed by the member (e.g. Messages, Reactions, etc)

⚠️ Important: You can click on Options on the top right and Configure Levels to define custom levels for your community members. Both Levels and Scores are calculated using a Scoring system. To understand how it works, read this.

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